Business Analyst - CRM

Brainboss needs a business analyst who will be part of a global transformation of their CRM / ATS. The role will focus on creating clear solutions that will enable the integration of their mid and back office. You will be working with different stakeholders across the organization in the Netherlands gathering requirements and making sure that a standard rollout will be implemented. This platform will be synchronized with omnichannel, data, marketing, and IT service solutions. The challenge is to keep all roadmaps and priorities aligned and ready for go-live.

You have experience with:

  • Using (business) analysis methods and (process) modelling techniques
  • Creating epics, user stories and measurable acceptance criteria
  • Data requirement tooling such as Jira, Confluence, Azure Devops or similar
  • Expert in facilitating workshops and brainstorming sessions with different stakeholders.

Job requirements:

  • You have HBO working and thinking level.
  • You have at least 5 years of work experience, preferably in a similar role.
  • You have experience working in an Agile environment and with knowledge in CRM systems.
  • You are fluent speaking and writing in Dutch.

You recognize yourself in the following:

  • You move easily in a regional and international environment and you can deal with the different interests and the political landscape that this entails.
  • You are a connector between local and global and not an advocate for one or the other.
  • You work in a structured way, are analytical and can approach things off the beaten track.
  • You have a customer and solution-oriented attitude and do not shy away from a challenge.
  • You have ambition and guts; you want to be able to challenge and improve yourself continuously. Knowledge of Dutch Labour Law business is an advantage.

Do you have any questions?

  • Contact Daniel Uppelschoten at  088 606 4606 for more information on this vacancy. 

Do you have questions about this job?

Do not hesitate to contact us for more information on this vacancy. Use the e-mail link to get in touch with the contact person for this vacancy.

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